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Our online customer service hours are: Monday to Friday, 10:00am to 5:00pm EST Please allow up to 36 to 48 hours for a response to your inquiry. Emails sent during non-office hours will be responded to on the next business day. We gratefully acknowledge you have many choices for your business choices and purchasing and thank you for giving us the opportunity to serve you, and to welcome you into the warmth of GUILDWORKS deXgnHYVE.